Riffyn Privacy Policy

At Riffyn, our core mission is to create a better approach to scientific R&D. A necessary part of that mission is to set a high standard for protecting the privacy of your information. We want to be clear about how we collect, use, protect, and share your information, including your Personal Information, and the rights and choices you have about the ways in which you can help us protect your privacy. In that context, Riffyn will never provide Personal Information for use in marketing any non-Riffyn, third-party goods or services.

This Privacy Statement explains:

Scope: This Privacy Statement applies to the information that we obtain through your use of Riffyn products and services, including our website (www.riffyn.com), our products, consulting services, social media, communications, and web-based tools (collectively, our “Services”). For a current list of the Services and vendors covered by this Privacy Statement, see our Subvendor Directory.

This Privacy Statement does not apply to Personal Information arising from Riffyn’s employment-related activities. Except to the extent that a third party provides services on our behalf (such as a SaaS vendor), this Privacy Statement also does not apply to the practices of third parties to which we may link or otherwise refer you, such as consultants and other vendors.

If you have any questions or concerns about this Privacy Statement or about our privacy or data security practices, please contact us at legal@riffyn.com.

What We Mean by Personal Information

For purposes of this Privacy Statement, “Personal Information” means information from or about you that identifies you directly and information that is associated with you and thus could potentially identify you, including when combined with other information from or about you.

“Sensitive Personal Information” includes data about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union memberships, genetic and biometric data when used for identification purposes, and data about health, sex life, and sexual orientation.

Types of Personal Information that We Collect

Information that We Collect from and About You

Information that You Provide to Us Voluntarily

Account and Profile Information: We collect information about you and your company when you register for an account and create or modify your profile. Information we collect includes your name, username, email address. You may provide this information directly through our Services or in some cases another user (such as an account administrator) creating an account on your behalf may provide it. If you provide information (including Personal Information) about someone else, you confirm that you have the authority to act for them and to consent to the collection and use of their Personal Information as described in this Privacy Policy.

Content: We collect and store content that you create, input, submit, post, upload, transmit, or store while using our Services. Such content may include any personal or other sensitive information submitted using our Services, such as EU personal data and other information such as regulatory compliance materials.

Other submissions: We collect other data that you may submit to our Services or to us directly, such as when you request customer support or communicate with us via email or social media sites.

Information that We Collect Automatically When You Use Our Services

Web Logs and Analytics Information: We record certain information and store it in log files when you interact with our Services. This information may include browser type URLs of referring/exit pages, operating system, date/time stamp and your locale and language preferences. We and our analytics providers (see our Subvendor Directory), also collect and store analytics information when you use our Services to help us improve our Services.

Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies that we save to your computer or mobile device. See our Subvendor Directory. Cookies are small data files stored on your hard drive or in device memory. We use cookies to allow you to access and use the Services without re-entering your username or password. We may also associate the information we store in cookies with Personal Information you submit while on our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

Information that We Collect from Other Sources

Information from Third Parties: We may obtain information, including Personal Information, from our business partners and service providers. This information includes, but is not limited to, information that we receive from our direct marketing providers, product referrals, and other interactions. We also may combine information we receive from third parties with other information we collect from you through our Services as described in this Privacy Statement. If we use this information to provide you with opportunities that we think may be of interest to you, you will have the ability to inform us that you do not wish to receive such offers, and you may unsubscribe from our marketing and other email communications by clicking on the link in the email or sending an email to legal@riffyn.com.

Information Provided by Other Individuals: While using our Services, individuals may provide information about another individual, or an authorized user (such as an account administrator) creating an account on your behalf may provide information about you. When one individual provides us with information (including Personal Information) about another individual, we assume that the individual has permission and authority to do so and to consent on behalf of that individual to the collection and use of Personal Information as described in this Privacy Statement. Please contact us immediately at legal@riffyn.com if you become aware of an individual providing us with Personal Information about another individual without being authorized to do so, and we will act consistently with this Privacy Statement.

Information that We Receive About You from Our Customers

Our customers and their designated users use our Services for R&D activities. While using our Services, our customers may create, input, submit, post, upload, transmit, or store Personal Information that they have collected from individuals. During the course of our business relationship, we may need to access a customer’s account and the information it contains to provide support for our Services.

Our customers and prospective customers are responsible for complying with all applicable federal, state, local, and international laws and regulations regarding notice, disclosure, consent, and transfer of Personal Information, prior to providing that Personal Information to Riffyn.

In addition, our customers and prospective customers are also responsible for identifying, in a Services agreement executed with Riffyn or in a related document (such as a HIPAA business associate agreement or GDPR data protection agreement), any additional requirements for protecting, accessing, and handling Personal Information in a particular matter that exceeds the reasonable, risk-based administrative, technical, and physical safeguards that Riffyn would otherwise routinely implement, or that are inconsistent with the collection and use practices identified in this Privacy Statement.

In addition, our agreements with customers include specific protections and limitations regarding our access to and use of Personal Information collected by customers, and we do not access, use, copy, retain, or aggregate that customer data except as stated in those agreements.

Why We Collect Information from and About You

We will not use your Personal Information for anything other than the following lawful purposes:

To establish and maintain contractual relationships with our customers:

To comply with our legal obligations:

To provide services and information that you request and consent to receive:

To fulfill our other legitimate interests to the extent that they are not overridden by individual interests, fundamental rights, or freedoms:

When possible, we will use anonymized data for these purposes, but if we do not, or if we combine it with Personal Information we will treat it in accordance with this Privacy Statement.

When and Why We Share or Disclose Personal Information

Except to the extent necessary to fulfill our business obligations, to accomplish one of the lawful purposes described in this Privacy Statement, or pursuant to your express instructions, we do not sell, transfer, or otherwise disclose Personal Information that we collect from or about you.

We may share your information in the following ways:

With Your Express Consent: We will share your Personal Information with companies, organizations, or individuals outside of Riffyn when we have your consent to do so.

When You Choose to Directly Share Your Information While Using Our Services: When you use our Services, certain features allow you to make some of your content accessible to the public or other users of the Services. We urge you to consider the sensitivity of any information prior to sharing it publicly or with other users.

When Your Account Is Accessed by Your Organization’s Designated Riffyn Administrator: Your Riffyn account owners and administrators may be able to:

With our vendors and business partners, to accomplish our business purposes: We may share your information with our service providers and other third parties who perform services on our behalf, listed in our Subvendor Directory. Service providers such as analytics providers may collect information about your online activities over time and across different online services when you use our Services. We also work with third-party service providers to provide the cloud-based tools, servers, and infrastructure to create, store, secure and analyze customer data and their sensitive information, including Personal Information.

When Necessary to Comply with Laws and Law Enforcement Requests, or Otherwise to Protect Our Rights or Those of Individuals: We may disclose your information (including your Personal Information) to a third party if:

As the result of a business transition: We may share or transfer your information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will take reasonable steps to assure that any other entity involved continues to comply with the terms of this Privacy Statement. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website.

Sharing aggregated, anonymized, deidentified, or otherwise non-personal data: We may share aggregated, anonymized, deidentified, or otherwise non-Personal Information that does not directly or indirectly identify you and that cannot, with reasonable effort, be used to reidentify you in order to improve the overall experience of our Services. Such aggregated, anonymized, deidentified, or otherwise not re-identifiable information is not Personal Information within the scope of this Privacy Statement.

Your Control Over Your Personal Information

To exercise any of these options, or for additional information about our privacy and data security practices, contact us at legal@riffyn.com.


Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. That said, we certainly try very hard, employing a variety of organizational, technical and administrative measures to provide a level of security appropriate to the risk associated with the Personal Information you trust us with.

To that end, we manage our data protection program consistent with ISO 27001 and applicable legal and regulatory requirements such as GDPR.

Riffyn protects Personal Information under its control, and requires its service providers (see our Subvendor Directory) to also protect against, accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to, personal data transmitted, stored, or otherwise processed.

If you have concerns about the security of your information with Riffyn, please contact us immediately at legal@riffyn.com to report an issue.

Data Retention

We retain your Personal Information only as long as necessary to accomplish the business purpose for which it was collected or to comply with our legal and contractual obligations, and then securely dispose of that information.

Children’s Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 16 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact us at legal@riffyn.com.

California Privacy Rights

California Civil Code Section 1798.83 permits Riffyn customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us at legal@riffyn.com.

Information about geography

Riffyn is a U.S.-based company that offers its Services to domestic and international business customers. As a result, information that we collect, including Personal Information, may be transferred to our U.S. offices to permit us to comply with our legal and contractual obligations, to provide information and services to prospective and current clients, and to perform related business activities. In addition, we may provide information to third-party service providers in the U.S. and in other countries to the extent necessary to support Riffyn’s business activities, and we may access Personal Information collected by our customers to support the Services that we provide to our customers. Thus, Personal Information may be transferred to and stored on servers located in the United States and in countries different from the country in which that information was initially collected. Similarly, information we collect may be accessed by Riffyn and our third-party service providers and business partners from countries other than the ones in which the information is stored. For more information about how we handle Personal Information from EU-based individuals, see below.

Information for EU-Based Individuals: EU-U.S. Privacy Shield Compliance

Riffyn complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Riffyn is subject to the investigatory and enforcement powers of the Federal Trade Commission. For more information about the EU-U.S. and Swiss-U.S. Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website.

Riffyn has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

EU-U.S. Privacy Shield Onward Transfers

For personal data transferred from the EU to the U.S. or other third country not determined to meet EU adequacy requirements, if we transfer your personal data to a third party, we will ensure that the third party is contractually obligated to process your data only for limited, specific purposes consistent with this policy. We will also ensure that the third party will apply the same level of protection to that data as the EU-U.S. Privacy Shield Principles and will notify us if it makes a determination that it can no longer meet this obligation. Riffyn may be potentially liable if these requirements are not met.

Complaints, Questions, and Arbitration

In compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Principles, we strive to resolve all complaints about privacy and the collection or use of customer information. If you have questions about our participation in the Privacy Shield programs or have a complaint, please send an email to legal@riffyn.com.

Dispute Resolution

Within the scope of this privacy notice, if a privacy complaint or dispute cannot be resolved through Riffyn, Inc.’s internal processes, Riffyn, Inc. has agreed to participate in the VeraSafe Privacy Shield Dispute Resolution Procedure. Subject to the terms of the VeraSafe Privacy Shield Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. The Dispute Resolution Procedure includes the possibility, under certain conditions, for the individual to invoke binding arbitration. To file a complaint with VeraSafe under the Privacy Shield Dispute Resolution Procedure, please submit the required information to VeraSafe here: https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/

Changes to this Privacy Statement

We may change this Privacy Statement from time to time. If we make any changes, we will notify you by revising the version and date at the top of this Privacy Statement and, in some cases, where appropriate we may provide you with additional notice (such as adding a statement to the log-in screen or sending you an email notification).

Your continued use of our Services after the revised Statement has become effective indicates that you have read, understood, and agreed to the current version of this Statement.

Contact Information

Please contact us with any questions or comments about this Statement, your Personal Information, our use and disclosure practices, or your consent choices by email at legal@riffyn.com.

Our Data Protection Officer is:

Midnight Wilkinson


Riffyn is not established in the EU, however we do maintain a designated EU representative under Article 27 of GDPR:

VeraSafe Ireland Ltd.

Unit 3D North Point House

North Point Business Park

New Mallow Road

Cork T23AT2P


The fastest, most convenient way to VeraSafe is via this contact form: https://www.verasafe.com/priva... or via telephone at: +420 228 881 031.