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General & Administrative

Director of Quality

Oakland, CA / Denver, CO / Remote
Full Time
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This position is open to applicants in Oakland, CA and Denver, CO (Riffyn offices in both locations), as well as remote applicants based and authorized to work in the United States.

Mission to reshape science

At Riffyn, we think beyond the conventional. We dream big. Our mission is to help accelerate the science that improves all of our lives and our planet’s quality and sustainability.

Riffyn believes there is a better way to approach research and development. And that is to empower scientists to make better decisions and faster discoveries by unlocking the power of data. Our technology and people change lives by driving advancements in biological research, medicines, sustainability, and more. If that inspires you, join us.

Life at Riffyn

Life at Riffyn is about working with teammates who are deeply passionate about what we do because we know that our work has the power to change lives. We approach our work with trust and honesty. And we’ve built a diverse team and culture fuelled by collaboration and openness.

Our employees developed our five core values, and these extend beyond the work we do and into how we support each other. We are continually evolving to ensure that every employee feels appreciated and encouraged to do what matters for themselves, the company, and each other.

The role

As the Head of Quality, you will be responsible for maturing Riffyn’s internal Quality and Compliance processes and external GxP offerings for customers. You will work cross-functionally to establish, maintain, and continuously improve a culture of Quality across the Riffyn organization. You will bring an agile, risk-based Quality mindset and a track record of leading successful and accountable Quality operations. You will build trusted relationships with colleagues, customers, and partners to ensure transparent, efficient, and effective communications – especially with respect to validation of Riffyn’s products in customer environments.


  • Create company-wide awareness of how Quality impacts every aspect of our success, with a lens of continuous improvement
  • Establish a mature QMS by working cross-functionality to define and document processes and supporting artifacts, and train the Riffyn organization
  • Lead evolution of Quality systems and processes, including IT systems, to ensure the company is operating efficiently and responsibly throughout product development processes, software releases, supplier management, and support in adherence with relevant standards and regulations (e.g., ISO27001, ISO9001, GDPR, CMMC, 21 CFR Part 11, Annex 11, etc.)
  • Own external Quality and compliance responses for audits, certifications, RFP’s, and other external requests
  • Collaborate with Science, Product, and Engineering teams to define and standardize validation support offerings (processes, deliverables, services, etc.) to improve Quality and accelerate end-user validation for customers operating in regulated environments
  • Manage internal and external stakeholders, risks, and dependencies to plan, communicate and realize successful long-term quality outcomes for customers, Riffyn, and partners
  • Ensure timely and effective communication and escalation of quality issues to appropriate levels of management, identifying critical issues, next steps, and resolution plans
  • Mentor and coach to team members within and outside of Riffyn Quality function

Your background and skills

  • 6+ years’ experience in a quality or regulatory assurance related field, supporting cloud-based SaaS product(s) in GxP environments from implementation through support and upgrade
  • 2+ years in a fast-growing small company environment or start-up
  • A track record of establishing and maintaining quality systems, practices, and policies in accordance with ISO9001
  • Demonstrated experience in oversight/management of software products from a Quality perspective through the lifecycle of product development, and to meet standards and regulations including GDPR, 21 CFR Part 11, Annex 11, etc.
  • Knowledge of biopharma R&D and/or manufacturing business processes and technologies
  • Demonstrated influential leadership expertise as a technology vendor with senior-level GxP customer interactions and negotiations, including the ability to understand and address Quality and regulatory considerations and generate informed, consistent, and efficient approaches to meet the needs of customers and Riffyn
  • Ability and desire to plan, lead, and execute work, demonstrated through a hands-on leadership approach
  • Experience managing and developing a Quality team, including leading the adoption/support of new standards and regulations
  • Excellent documentation and reporting skills, detail orientation, and proactive problem-solving approach
  • Demonstrated innovation, flexibility, open-mindedness, and adaptability to meet objectives in a rapidly changing environment with shifting priorities


If you thrive in a fast-paced, down-to-earth, collaborative, and mission-driven environment, Riffyn is the place for you. Join the journey of a lifetime and be at the forefront of the next revolution of scientific discovery.

Apply with your CV, cover letter, and any portfolio of materials that illustrate your skills (presentations, websites, data analysis, etc.).

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Midnight Wilkinson

Midnight Wilkinson is a business administration professional with over a decade of experience in both Human Resources and executive office administration. Midnight has worked in many different industries, including construction and manufacturing but has focused on technology startups for over 5 years and is continually excited by the energy in this sector. A strong believer in the power of positive thinking in the workplace, Midnight is committed to building a culture of growth, integrity, and balance. She grew up in San Francisco (via South America) and is now a resident of the East Bay and enjoys communing with nature as well as the joys of urban living equally.